JWay Group

Your Responsibilities:

  • Pinpoint, address, solve, and escalate incidents swiftly and efficiently.
  • Oversee the real-time health and functionality of the platform.
  • Prioritize and address issues reported by users.
  • Use application logs and stack traces for issue diagnosis.
  • Collaborate with fellow engineers to uphold and enhance the application's health and functionality.
  • Create operational tools, advancements, and automation solutions.
  • Engage in incident management and participate in post-incident evaluations.
  • Compose clear and user-friendly documentation for the environment and operational processes.
  • Join a team working in a 24x7 rotational shift pattern.

Your Credentials:

  • Demonstrated commitment to ownership, customer support, and ethical integrity coupled with excellent communication skills.
  • Proven capability to navigate and resolve intricate engineering challenges through debugging and analytical skills.
  • Proficiency in running and rectifying Linux/Unix systems in a live setting.
  • Familiarity with shell scripting and other scripting languages.
  • Knowledge of container solutions (Docker) and orchestration tools (Kubernetes).
  • Experience in implementing logging, telemetry, and monitoring tools like Splunk, Prometheus, and Grafana.
  • Proficiency with version control systems, especially Git.
  • Robust skills in debugging and problem-solving across applications, systems, and networks (TCP/IP).
  • Experience working within a 24x7 shift rotation.
  • Possession of a bachelor's degree or a more advanced degree.

Added Advantages:

  1. Proficiency in working with APIs and familiarity with serialized formats such as JSON and YAML.
  2. Knowledge of interactive web-based computing and notebook platforms, including but not limited to Jupyter notebook, DeepNote, Apache Zeppelin, JetBrains Datalore, NextJournal, and Google Colab.
  3. Capability to understand and troubleshoot Python scripts.
  4. Operations background in sectors like e-commerce, retail banking, or payment systems.
  5. Experience operating AWS in large-scale production settings.

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