Service Delivery Team Lead
Your Role
- Own the strategies and services, setting high personal and team standards.
- Lead technical teams with a balance of deep technical insight and focus on broader business objectives.
- Drive data-driven decisions that are practical, results-focused, and align with our values.
- Foster relationships, presenting comfortably to partners, team owners, and executives.
- Oversee team dynamics, including hiring, mentoring, and potential separations.
- Constantly evaluate and refine our operational methodologies.
Your Qualifications
- Bachelor’s in Computer Science, Engineering, or related field.
- 3+ years of strategic team leadership experience, emphasizing talent development.
- Committed to delivering exceptional customer experiences.
- Proficient in communication and can influence partners of all levels.
- Demonstrated leadership skills enhancing team performance.
- Capable of business process analysis and recommending apt solutions.
- Skilled in strategy execution and project management.
- Adaptable to a dynamic, 24x7 environment, with both strategic and hands-on capabilities.
- Strong understanding of Site Reliability Engineering (SRE) with an automation focus.
- Proven track record in orchestrating complex programs.
- Experience in process re-engineering and optimization.