About JWay Group, Inc.
JWay Group, Inc. is dedicated to delivering innovative and high-quality business solutions to our clients. We foster a culture of collaboration, continuous improvement, and client satisfaction. Join our team and be a part of a company that values excellence and professional growth.
Position Overview:
As a Quality Assurance Engineer at our client's company, you will play a crucial role in maintaining the high quality and performance of their AI B2B NLP messaging service. Your primary responsibility will be to ensure that the platform meets the highest standards of functionality, reliability, and user experience. You will collaborate closely with the development and product teams to drive quality improvements throughout the software development lifecycle.
Roles and Responsibilities:
- Develop and implement comprehensive test plans and test cases to verify the functionality and performance of the AI B2B NLP messaging service.
- Conduct manual and automated testing of various components, features, and integrations, including SMS, web chat, and automated outbound calls.
- Identify and report software defects, bugs, and performance issues using established bug tracking systems.
- Collaborate with cross-functional teams to investigate and resolve software defects, ensuring timely bug fixes and issue resolutions.
- Continuously improve and expand test coverage by identifying areas of improvement, enhancing test automation frameworks, and implementing new testing methodologies.
- Monitor and analyze system performance, identifying bottlenecks and areas for optimization.
- Collaborate with the development team to review code changes, provide feedback on design and architectural decisions, and ensure adherence to quality standards.
- Collaborate with the product team to define and document acceptance criteria and ensure that they are met during development cycles.
- Stay up-to-date with industry best practices, emerging trends, and new tools related to software testing and quality assurance.
Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Minimum 3 years of experience as a Quality Assurance Engineer or in a similar role, preferably in a software development environment.
- Strong understanding of software testing principles, methodologies, and best practices.
- Experience in testing web-based applications and APIs.
- Excellent problem-solving and analytical skills with a keen eye for detail.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Ability to prioritize and manage multiple tasks in a dynamic, fast-paced environment.
Preferred Qualifications:
- Familiarity with test automation tools and frameworks, such as Selenium or similar.
- Proficiency in scripting languages such as Python or JavaScript for test automation.
- Knowledge of software development lifecycle (SDLC) and agile methodologies.
- Experience with AI and natural language processing (NLP) technologies is a plus.
Application Process:
- HR Initial Interview
- Technical Assessment (with Client)
- Technical Interview (with Client)
- Final Interview (with Client)
JWAY is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.