JWay Group

We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client’s operational processes during US daytime hours (Philippines night shift). This role is primarily operational and client-facing, focused on ensuring continuity, accuracy, and smooth handovers between night and day teams.

This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.

Core Responsibilities:

  • Serve as the primary point of contact for client inquiries during US daytime hours.

  • Support day-to-day operational processes and system configurations.

  • Perform quality assurance (QA) checks to ensure accuracy and completeness of work.

  • Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes to ensure seamless transition with the daytime team.

  • Monitor dashboards and operational reports; identify and escalate issues when necessary.

  • Collaborate closely with internal teams to troubleshoot and resolve operational challenges.

  • Ensure adherence to established workflows, processes, and documentation standards.

  • Proactively follow up on tasks and unresolved issues to ensure closure.

Complementary Skills (Nice to Have):

  • Basic knowledge of SQL, Excel, dashboards, or reporting tools

  • Ability to perform light data analysis to spot trends, inconsistencies, or anomalies

  • Familiarity with QA processes and operational reporting

Ideal Candidate Profile:

Experience

  • Entry-level: 0–2 years in operations, support, QA, or a related role

Core Skills

  • Operational support and workflow management

  • SOP and documentation maintenance

  • Clear written and verbal English communication

  • Client-facing support or internal stakeholder collaboration

  • Strong attention to detail and process adherence

  • Problem-solving with proactive follow-through

Traits

  • Detail-oriented and organized

  • Adaptable and comfortable working independently

  • Collaborative and responsive

  • Proactive mindset with a strong sense of ownership

Work Schedule:

  • Must be willing and able to work Philippines night shift hours to support US daytime operations

Important Notes:

This role is NOT a fit for candidates who:

  • Are primarily focused on advanced data analytics or senior-level analytical roles

  • Are seeking a data-heavy, strategy-driven position

  • Lack client-facing or operational support experience

  • Are unable or unwilling to work night-shift hours

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